Quoted Before the Work Starts: Heat Pump Repair in Port Moody
Eaton's Heating repairs heat pumps of every residential brand across Port Moody, with same-day service available. Whether the outdoor unit has stopped, the house is not getting warm, or the system is blowing cool air when it should be heating, our licensed technicians find the fault and quote the repair before the work starts. The $189 diagnostic covers the outdoor unit, the indoor coil, the thermostat, and the controls. Parts are OEM and CSA certified with six months of warranty on parts and labour, and we have serviced Port Moody homes for more than 20 years.
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Most of the heat pumps in Port Moody were installed in the last several years, in homes that already had a gas furnace. That pairing is called a dual-fuel system: the heat pump handles the mild weather, which in Port Moody is most of the year, and the furnace takes over on the coldest days. The point where the system switches from one to the other is the balance point, an outdoor temperature set at installation. When a homeowner calls about heat pump repair and says the outdoor unit never runs anymore, or the gas bill has crept back up to what it was before, the first thing we check is that switchover. An outdoor temperature sensor that has failed, a balance point set too high, or a thermostat wired to favour the furnace will all leave the heat pump idle and the furnace doing the work, and the house stays warm the whole time. That is a control repair, not a heat pump repair.
When the heat pump itself has a fault, it shows up in the outdoor unit far more often than inside. The defrost control board runs the short cycle that melts frost off the outdoor coil on a cold night. When it fails, the coil ices solid or the unit cycles into defrost every few minutes. The outdoor fan motor wears out. The reversing valve flips the system between heating and cooling, and when it sticks the heat pump cools when it should heat. The capacitor and contactor wear the same way they do on an air conditioner. A slow refrigerant leak at a line set fitting takes the heating capacity down over two winters. We service Mitsubishi, Trane, Daikin, Carrier, Bosch, Lennox, Fujitsu, Goodman, Rheem, KeepRite, Amana, and every other residential brand. We carry those parts for the common brands.
The diagnostic runs from the thermostat outward. We confirm what the thermostat is calling for and what the control board is doing with it, then test the outdoor unit under a heating call: the fan, the current the compressor draws, the reversing valve position, the defrost cycle, and the refrigerant pressures and temperatures. Then we check the indoor coil, the blower, and the filter, because a restricted filter cuts a heat pump's heat output before anything else shows. The repair is quoted as a single price before the work starts, and the part goes in from the truck when we have it. Eaton's Heating is TSBC licensed (LGA0200006), a Home Performance Contractor Network member, and holds a 4.9 rating across 400-plus Google reviews.
Many of the heat pumps we see in Port Moody are too new to be replaced, and a control fault or an outdoor fan motor on a five-year-old system is a repair without any argument. When the compressor has failed on a unit that is out of its compressor warranty, replacement is usually the better choice. We lay out heat pump installation in Port Moody options and prices on that same visit, so you are not waiting on a second appointment. Either way the six months of warranty on parts and labour applies to every repair we do.
The thermostat on a heat pump paired with a furnace shows "aux heat" or "emergency heat" when the furnace is running instead of the heat pump. On a cold morning that is normal. The heat pump loses capacity as the outdoor temperature drops, and below the balance point the furnace is the better heater. If the indicator is on all day in mild weather, though, the heat pump you paid for is not being used. The usual reasons are an outdoor sensor that has failed or come loose, a balance point that was set too high on install day, or a thermostat that was replaced with one not set up for a heat pump and furnace together. All three can usually be corrected on the diagnostic visit, and none of them is a heat pump part.
The reverse also happens. A balance point set too low leaves the heat pump running flat out on the coldest days when the furnace should have taken over, and the house does not quite reach temperature every cold snap. Part of the diagnostic on any paired system in Port Moody is confirming the balance point is where it should be for the house, and adjusting it when it is not. The heat pumps we install and service are meant to run most of the year and hand off cleanly, and getting that handoff right is often the whole repair.
Licensed Gas Contractor (LGA0200006)
Authorized Dealer and Installer
Certified Fireplace Dealer
Have a question about your HVAC system? Book an appointment using the form below, or call (604) 535-8434 for immediate help.
Same-day service available, and the phone is answered around the clock. If your heat pump is paired with a furnace, the furnace keeps the house warm in the meantime. If the thermostat has an emergency heat setting, switching it on forces the furnace to run until we arrive. If your outdoor unit is behind a gate or in a fenced side yard at Klahanie or Suter Brook, leave it open for us or give us the code when you book.
Every residential brand. In Port Moody we see a lot of Mitsubishi, Daikin, Trane, Carrier, and Bosch on the systems installed in the last few years, along with Lennox, Fujitsu, Goodman, Rheem, KeepRite, and Amana. Parts for the common ones are on the truck, and the OEM, CSA certified parts we install carry six months of warranty on parts and labour.
Usually not. On a cold damp morning the outdoor coil frosts over, and every so often the heat pump runs a short defrost cycle that melts the frost and sends a cloud of steam off the unit. That is normal, and it happens more on damp winter nights. It is a fault when the coil is iced solid and never clears, when the unit goes into defrost every few minutes, or when it never defrosts at all and the ice builds up the side of the cabinet. Those point to the defrost board or the sensors, and they are repairs.
Because the furnace is running when the heat pump should be. On a paired system the heat pump is supposed to carry the house through the mild months and the furnace only the cold ones. If the balance point is set high or the outdoor sensor has failed, the furnace runs all winter. The diagnostic confirms which one is doing the work and resets the switchover. If the furnace itself has a fault that is making the system fall back to it, our furnace repair team looks at that on the same visit, since both units share the blower and the thermostat.
Yes. Twice a year is the right rhythm: once in spring before cooling season and once in fall before heating season, because a heat pump works in both. A service visit cleans the outdoor coil, checks the refrigerant charge, tests the defrost cycle, confirms the reversing valve, and checks the indoor coil, blower, and filter. Where the heat pump is paired with a furnace, the visit also confirms the balance point, since that is the setting that decides which unit runs. Our Port Moody HVAC services cover both the heat pump and the furnace it is paired with, and a furnace service can be booked for the same day.
Usually not. A compressor is the most expensive part in the system, the labour to replace it is significant, and a 12-year-old unit is out of its compressor warranty. That is the point where a new system with a fresh warranty is the better spend, and we show you both prices on the visit. If the fault is anything other than the compressor on a unit that age, a repair is the right call and that is what we recommend.
Simply complete our form to make an appointment. A member of our team will be in touch to confirm your appointment.
