Common warning signs include difficulty lighting or keeping the pilot lit, weak or uneven flames, excessive soot buildup, unusual odors, unexpected shutoffs, yellow flames instead of blue, or strange hissing noises. If you notice any of these symptoms, your gas fireplace needs professional attention. Annual service is recommended even without obvious problems to ensure safe operation, prevent carbon monoxide risks, maintain efficiency, and catch small issues before they become expensive repairs.

Gas fireplaces should receive professional service at least once per year, ideally in fall before the heating season begins. Annual service ensures safe operation, prevents carbon monoxide hazards, maintains efficiency, and extends equipment lifespan. Homes that use their gas fireplace daily may benefit from service twice yearly. Between professional visits, monitor for unusual flames or odors, keep glass clean, and ensure vents remain unobstructed.

Common causes include a faulty thermocouple or thermopile that can't sense the pilot flame, a dirty or clogged pilot assembly, low gas pressure, a malfunctioning gas valve, dead remote batteries, or air in the gas line. Sometimes the pilot light simply needs relighting. While some issues like replacing batteries are simple fixes, most pilot and ignition problems require professional diagnosis to ensure safe operation and prevent gas leaks. Our certified gas technicians can quickly identify and fix the issue.

We service all major gas fireplace brands including Napoleon, Regency, Valor, Marquis, Majestic, Kozy Heat, Pacific Energy, Enviro, and Kingsman. Our technicians have extensive experience with gas inserts, direct vent fireplaces, ventless units, and linear contemporary designs. Whether you have a traditional fireplace with ceramic logs or a modern ribbon burner, our team has the expertise and genuine parts to keep your system operating safely on both natural gas and propane.