Authorized Trane Dealer Serving Surrey
A heat pump that stops heating in winter, ices over and won't defrost, or runs constantly without reaching the thermostat setpoint has a problem that requires specific diagnostic expertise with refrigerant systems, defrost controls, and reversing valves. General HVAC technicians who primarily work on furnaces often lack deep experience with heat pump failure modes. Eaton's Heating provides same-day heat pump repair across all Surrey neighborhoods from our Coquitlam base. We service all major brands including Trane, Mitsubishi, Daikin, Lennox, Carrier, Goodman, Bryant, Bosch, and Fujitsu. Every service call starts with a flat-rate $189 diagnostic, and all additional work is quoted upfront before we proceed.
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Heat pumps are more complex than standalone furnaces or air conditioners because they operate in both heating and cooling modes with refrigerant cycle management, defrost controls, and a reversing valve that switches the system between modes. When any of these components fail, the symptoms can be confusing: a heat pump that blows cold air in heating mode, ices over despite running defrost cycles, or cycles on and off every few minutes. Diagnosing these issues requires refrigerant pressure testing, electrical analysis, defrost cycle verification, and performance measurement rather than the combustion-focused diagnostics used on gas appliances.
Surrey's climate creates specific demands on heat pump systems. The wet, mild winters mean defrost cycles run frequently during the heating season. When defrost controls or sensors fail, the outdoor unit can ice over completely and lose all heating capacity. Homes in South Surrey and Panorama Ridge that rely on heat pumps as their primary heating source notice this immediately on cold mornings. During Surrey's increasingly hot summers, the system switches to cooling mode and faces capacitor, contactor, and refrigerant issues similar to a standalone air conditioner. Newton and Fleetwood homes with heat pumps installed in the 2010s are now reaching the age where capacitor failures and refrigerant leaks become common.
We regularly repair defrost control and sensor failures that cause outdoor unit icing, refrigerant leaks that reduce both heating and cooling output, reversing valve faults that lock the system in one mode, compressor issues including hard starts and electrical failures, failed capacitors and contactors, thermostat communication problems and control board faults, and fan motor failures in indoor and outdoor units. When a major component like the compressor has failed on an older system, we provide honest guidance on whether repair or a new high-efficiency replacement is the smarter investment.
We are a FortisBC Trade Ally, BBB A+ rated, and Technical Safety BC licensed under LGA0200006 with over 20 years of heat pump repair experience across Greater Vancouver. Our 400+ five-star Google reviews and 4.9 average rating reflect accurate refrigerant system diagnostics that get to the root cause rather than guessing. As an authorized Trane dealer, we have specialized expertise with Trane systems, but our technicians are trained and equipped to service any residential heat pump regardless of make or model.
For no-heat emergencies during Surrey's cold snaps, we prioritize same-day dispatch across all neighborhoods including Fraser Heights, Guildford, Bear Creek, Sullivan, and Grandview Heights. Our technicians carry common heat pump parts on every truck, and most repairs are completed in a single visit. We also service furnaces and all other HVAC systems across Surrey.
Heat pump adoption has grown rapidly across Surrey over the past decade, driven by CleanBC incentives and rising summer temperatures. Cloverdale and Grandview Heights new builds frequently include heat pumps as the primary HVAC system. Older homes in Newton, Fleetwood, and Whalley that added heat pumps during renovations may have systems that were undersized for the home's actual heating load, leading to performance issues that are often misdiagnosed as equipment failure. Our diagnostic process includes verifying that the system is properly sized and configured for the home before recommending component repairs.
Whether your heat pump is a central ducted system or another configuration, Eaton's Heating has the refrigerant system expertise to diagnose and fix it. For homeowners considering upgrading to a newer, more efficient heat pump, visit our rebates page for information on CleanBC and FortisBC incentive programs. We also provide heat pump repair across the entire Lower Mainland.
Licensed Gas Contractor (LGA0200006)
Authorized Dealer and Installer
Certified Fireplace Dealer
Have a question about your HVAC system? Book an appointment using the form below, or call (604) 535-8434 for immediate help.
Yes. We offer same-day heat pump repair across all Surrey neighborhoods. Our technicians are dispatched from our Coquitlam base and typically reach Surrey within 30 minutes via Highway 1. No-heat and no-cooling emergencies are prioritized, and because we carry common heat pump parts on every truck, most repairs are completed in a single visit. Call (604) 535-8434 to book.
Common causes include low refrigerant from a slow leak reducing the system's ability to absorb and transfer heat, a stuck or failed reversing valve keeping the system locked in cooling mode, a failed defrost control allowing ice to block the outdoor coil, a faulty outdoor fan motor reducing heat exchange, or a sensor giving incorrect readings to the control board. We test for each during our flat-rate $189 diagnostic and explain the cause and cost before starting any work.
Light frost on the outdoor unit during winter is normal and should clear during defrost cycles. Heavy ice buildup that does not clear indicates a defrost control or sensor failure, low refrigerant, a blocked outdoor coil, or a fan motor problem preventing adequate airflow across the coil. If your outdoor unit is encased in ice, turn the system off to prevent compressor damage and call for same-day service. Continuing to run a heavily iced unit can cause permanent compressor failure.
If your heat pump is under 10 years old and the repair involves a standard component like a capacitor, contactor, fan motor, or defrost sensor, repair is typically the right choice. For systems over 12 to 15 years old, those with compressor failure, or those with chronic refrigerant leaks that require repeated recharging, a new high-efficiency system usually provides better value through improved performance, lower energy costs, and available rebates. We present both options with transparent pricing. Learn more about heat pump installation options.
Every service call starts with a flat-rate $189 diagnostic fee. Common repairs like capacitors, contactors, and defrost sensors typically fall in the $200 to $600 range for parts and labour on top of the diagnostic. Refrigerant recharging, reversing valve replacement, and compressor work cost more depending on the system. We quote all additional work upfront and you approve it before we start. All parts are CSA certified and backed by our six-month warranty.
We service all major heat pump brands including Trane, Mitsubishi, Daikin, Lennox, Carrier, Goodman, Bryant, Bosch, and Fujitsu. As an authorized Trane dealer, we have specialized expertise with Trane systems, but our technicians are trained and equipped to diagnose and repair any residential heat pump. Many Surrey homes have Carrier, Goodman, or Lennox systems from the 2010s that we see regularly.
Simply complete our form to make an appointment. A member of our team will be in touch to confirm your appointment.
