Repairs Quoted Before the Work Starts, Furnace Repair, New Westminster
Eaton's Heating repairs gas furnaces in New Westminster homes, from the heritage houses of Queen's Park to the townhomes of Queensborough. If your furnace will not turn on, is blowing cold air, keeps shutting off, or has started making a new noise, we can help. The thermostat calling for heat with nothing happening is one of the most common calls we get. Our technician finds the fault on the first visit and quotes the repair before any work starts. We service every residential brand, use OEM, CSA certified parts, and back every repair with six months of warranty on parts and labour. Same-day service available.
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A furnace repair visit starts with the symptom you describe on the phone. When our technician arrives, they run the furnace through a full heating cycle and watch what happens at each step: the inducer fan starting, the igniter glowing, the burners lighting, the flame sensor proving the flame, and the blower coming on. Most furnaces built since the 1990s have a control board with a small light that flashes a code when something stops the cycle, and that code points to the part. The technician tests the suspect part rather than guessing, then gives you a written quote for the repair. If you approve, the work happens on the same visit whenever the part is on the truck.
New Westminster furnaces sit in more places than in most cities, and where the furnace sits tells us a lot about what fails. Under the older houses in Queen's Park, Sapperton, Glenbrooke North, and the West End, the furnace is in a full basement, often venting through the original brick flue or out a sidewall added during a later upgrade. In The Heights, many bungalows keep the furnace in a low utility room or a crawlspace, where filter access is tight. In Queensborough, the flat river land means most homes were built on a slab or a shallow crawlspace, so the furnace is in a hallway closet or beside the parking in the 2000s townhomes. Closet furnaces run short of combustion air when the louvres are blocked and their condensate drains clog more often. Basement furnaces on older flues have draft and pressure switch faults. We repair all of them, and the technician checks the venting and the drain on every visit, not just the part that failed.
The homes themselves are as varied as the furnace locations. Queen's Park and Sapperton have some of the oldest houses in the region, and nearly all of them run a furnace installed decades after the house was built. Glenbrooke North and Moody Park mix 1910s originals with post-war bungalows and recent rebuilds. Connaught Heights and The Heights are mostly 1950s and 60s detached homes on their second or third furnace. We have worked in every one of these neighbourhoods, and our New Westminster HVAC services cover the whole city. Eaton's Heating is TSBC licensed (LGA0200006), a Home Performance Contractor Network member, and holds a 4.9 rating across 400-plus Google reviews.
Nearly every furnace call ends in a repair. Igniters, flame sensors, pressure switches, blower capacitors, inducer motors, and thermostats are all parts we replace regularly, and a furnace with one failed part has years left in it once that part is new. The one fault that means a new furnace is a cracked heat exchanger, because the heat exchanger is the sealed steel wall between the burner exhaust and the air blowing through your house. When we find one, we shut the furnace down for your safety and talk you through furnace installation and replacement in New Westminster with a written quote. Everything else is a repair, and we tell you which it is before any work starts.
Most of New Westminster's detached homes were built before forced-air heating was standard, so the ductwork was added later, and the return side of that ductwork is usually the weak point. A house with one or two return grilles pulls less air across the furnace than the furnace was designed for. The air moving through the heat exchanger gets hotter, and when it passes the furnace's high-temperature limit, a safety switch shuts the burners off while the blower keeps running. You feel that as warm air that turns cool, then the furnace restarts a few minutes later and does it again. A dirty filter makes the same thing happen in any house, but in a home with undersized returns it happens sooner.
When we repair a furnace in one of these homes, we look at the airflow along with the part. That can be as simple as a filter change and a check of the blower speed setting, or a return grille that has been covered by a renovation. Fixing the part without the airflow means the same call in a few weeks. Fixing both means the furnace runs at the temperature it was built for, the parts last longer, and the house heats evenly. If your furnace has been shutting off and restarting since it was cleaned, or since a basement renovation closed off a return, mention it when you call and we will check for it first. A furnace maintenance visit each fall catches most airflow problems before the cold weather does.
Licensed Gas Contractor (LGA0200006)
Authorized Dealer and Installer
Certified Fireplace Dealer
Have a question about your HVAC system? Book an appointment using the form below, or call (604) 535-8434 for immediate help.
Usually one of two things. Either the burners are not lighting, so the blower is moving unheated air, or the burners lit and then shut off on the high-temperature limit while the blower kept running. The first points to the igniter, flame sensor, gas valve, or pressure switch. The second points to airflow, which in older New Westminster homes with retrofit ductwork often means a dirty filter or a blocked return. The technician runs the furnace through a cycle and can tell which within a few minutes.
If your furnace is a high-efficiency model, the kind with white plastic vent pipes, it produces water as it runs and drains it through a trap and a hose to a floor drain or a small pump. When the trap or hose clogs, water backs up onto the floor and a safety switch stops the furnace. This is a common repair in Queensborough closet installations, where the drain line is long and runs to a pump. We clear or replace the trap, the hose, and the pump if needed. If the furnace has a metal vent, the water is more likely coming from a nearby pipe or the hot water tank, and we will tell you if it is not a furnace issue.
Same-day service available. We run a 24/7 line at (604) 535-8434, and furnace calls in New Westminster are dispatched with the rest of the Tri-Cities and Burnaby area. Tell us the symptom when you call so the technician arrives with the right parts on the truck.
Every residential brand sold in British Columbia, including Trane, Lennox, Carrier, Bryant, Goodman, Amana, York, Rheem, Ruud, KeepRite, Napoleon, and older units from makers that no longer sell here. If the furnace can be repaired with an available part, we repair it. Parts for older furnaces sometimes take a day or two to arrive, and we will tell you that before you approve the quote.
In most cases, yes. A 1990s or 2000s furnace with a failed igniter or flame sensor is a repair, and that repair is a fraction of a replacement. The technician gives you the repair quote and, if the furnace is near the end of its life, an idea of what a new one would involve, so you can decide with both in hand. We do not push replacement on a furnace that has one bad part. The only fault we treat as a replacement is a cracked heat exchanger, and we show you the crack when we find one.
Most furnaces have a small light on the control board, visible through a window in the lower panel, that flashes a pattern when something has interrupted the heating cycle. The pattern is a code, and the key is printed on the inside of the furnace door. Common codes point to a pressure switch that did not close, a flame that was not sensed, or a high-temperature limit that opened. The code narrows the diagnosis before the technician opens the panel, so if you can count the flashes and tell us when you call, do. We still test the part before quoting the repair, because a code tells us where the cycle stopped, not always why.
Simply complete our form to make an appointment. A member of our team will be in touch to confirm your appointment.
