Regency Certified Fireplace Dealer Serving Surrey
A gas fireplace that won't ignite, shuts off after a few minutes, or produces weak yellow flames instead of a clean blue and yellow burn is telling you something is wrong with the pilot assembly, thermocouple, gas valve, or venting system. These are not DIY fixes. Eaton's Heating provides same-day gas fireplace repair, cleaning, and inspection across all Surrey neighborhoods from our Coquitlam base. We are a Regency certified fireplace dealer and service all major brands including Napoleon, Montigo, Valor, Majestic, Heat and Glo, and Enviro. Every service call starts with a flat-rate $169 diagnostic. All parts are CSA certified and backed by a six-month warranty.
5 Star Reviews
Years of Experience
Homes Served and Counting
Gas fireplaces are one of the most common heating appliances in Surrey homes, and they fail in predictable ways. The thermocouple and thermopile, the components that sense the pilot flame and generate the millivolt signal to open the gas valve, wear out over time and are the single most common cause of a fireplace that won't stay lit. Pilot assemblies clog with dust and debris. Gas valves develop internal faults. Burner orifices get blocked, producing uneven or weak flames. Cracked or fogged glass panels need replacement. We see all of these regularly across Surrey and diagnose the specific cause before recommending any work.
Many Surrey homes built in the 1990s and 2000s, particularly in Newton, Fleetwood, and Fraser Heights, have original gas fireplace inserts that are now 20 to 30 years old. These aging units develop problems with increasing frequency as thermocouples weaken, gas valves stiffen, and ceramic log sets deteriorate. South Surrey and Panorama Ridge homes often have higher-end direct vent fireplaces in living rooms and family rooms that need periodic glass cleaning, burner maintenance, and pilot assembly service to maintain safe, efficient operation. Cloverdale's newer townhomes frequently have contemporary linear gas fireplaces with electronic ignition systems where the diagnostic challenges are different: control module faults, wiring issues, and remote receiver failures.
Vancouver's damp coastal climate adds another layer. Venting systems in the Lower Mainland are more susceptible to condensation buildup, which can drip back into the firebox and corrode internal components. Spider webs and debris in exterior vent terminations can restrict airflow and cause the fireplace to shut down on a pressure safety fault. Our technicians inspect the complete venting system as part of every service call and clear any obstructions.
We are a FortisBC Trade Ally, BBB A+ rated, and Technical Safety BC licensed under LGA0200006 with over 20 years of gas fireplace repair experience across Greater Vancouver. Our 400+ five-star Google reviews and 4.9 average rating reflect accurate diagnostics and lasting repairs on a specialized appliance that many HVAC companies avoid entirely. As a Regency certified fireplace dealer, we have factory-level expertise with Regency products and carry genuine Regency parts. We also service Napoleon, Montigo, Valor, Majestic, Heat and Glo, Enviro, Kingsman, and all other residential gas fireplace brands.
Our $169 flat-rate service also covers fireplace cleaning and inspection for Surrey homeowners who want to keep their fireplace running safely and efficiently. The service includes cleaning burners and log sets, inspecting the pilot assembly and ignition components, testing gas pressure, checking the venting system for blockages, cleaning the glass, and verifying all safety controls. For fireplaces that are beyond cost-effective repair, we provide honest guidance and can help you explore new fireplace installation options. We also service furnaces and all other HVAC systems across Surrey.
Eaton's Heating services gas fireplaces across every corner of Surrey, from the established family homes in Sullivan and Bear Creek to the newer developments in Grandview Heights and Guildford. Whether your fireplace is a traditional gas insert with ceramic logs, a modern linear unit with glass media, or a classic direct vent model with a standing pilot, our technicians have the brand-specific expertise to diagnose and repair it.
For Surrey homeowners considering whether to repair or replace an aging gas fireplace, we provide transparent pricing on both options. A fireplace with a failed thermocouple or clogged pilot assembly is typically a straightforward, cost-effective repair. A unit with a cracked firebox, severely corroded burner, or obsolete parts may warrant replacement with a new high-efficiency model. We help you make that decision with honest numbers, not pressure. Visit our rebates page for information on any active incentive programs, and explore our full range of gas fireplace services.
Licensed Gas Contractor (LGA0200006)
Authorized Dealer and Installer
Certified Fireplace Dealer
Have a question about your HVAC system? Book an appointment using the form below, or call (604) 535-8434 for immediate help.
Yes. We offer same-day gas fireplace repair across all Surrey neighborhoods. Our technicians are dispatched from our Coquitlam base and typically reach Surrey within 30 minutes via Highway 1. We carry common fireplace parts including thermocouples, thermopiles, pilot assemblies, and glass panels on every truck. Call (604) 535-8434 to book.
The most common causes are a failed thermocouple or thermopile that can no longer sense the pilot flame and signal the gas valve to open, a dirty or clogged pilot assembly restricting gas flow to the pilot, a faulty gas valve, dead batteries in the remote or receiver, or air in the gas line after the fireplace has been off for an extended period. While relighting the pilot is sometimes a simple fix, repeated ignition failures indicate a component that needs professional diagnosis and replacement to prevent a gas safety issue.
This almost always points to a failing thermocouple or thermopile. These components sit in the pilot flame and generate a small electrical signal that tells the gas valve to stay open. As they degrade, the signal weakens and eventually drops below the threshold the gas valve needs to remain open, causing the fireplace to shut down. Oxygen depletion sensors (ODS) on older ventless units can also trigger shutoffs in rooms with poor air circulation. We test the millivolt output during our diagnostic to confirm the exact cause.
Every service call starts with a flat-rate $169 fee that covers the diagnostic. Common repairs like thermocouple or thermopile replacement typically add $150 to $400 in parts and labour on top of the diagnostic. Pilot assembly replacements, gas valve replacements, and glass panel swaps cost more depending on the brand and model. We quote all additional work upfront before proceeding. All parts are CSA certified and backed by our six-month warranty.
At minimum once per year, ideally before the heating season starts. The $169 cleaning and inspection includes burner and log set cleaning, pilot assembly inspection, gas pressure testing, venting system check, glass cleaning, and safety control verification. Homes in Fleetwood, Newton, and other established Surrey neighborhoods with fireplaces that run frequently through the winter may benefit from a second service midseason to clear dust buildup and verify safe operation.
We service all major gas fireplace brands including Napoleon, Regency, Montigo, Valor, Majestic, Heat and Glo, Enviro, Kingsman, and Pacific Energy. As a Regency certified dealer, we carry genuine Regency parts and have factory-level expertise with their products. Our technicians work on gas inserts, direct vent fireplaces, ventless units, and contemporary linear models regardless of brand.
Simply complete our form to make an appointment. A member of our team will be in touch to confirm your appointment.
